15+
Africa expertise
Design and management of international medical insurance products across Africa.
5J
Reimbursement in under 5 days
Medical claims management , guarantee letters, medical review, and claims analytics.
1M+
International network
More than 1 million medical providers.
FR/EN
Multilingual team
French, Spanish, English, Arabic, plus multi‑currency administration.
Speed up the launch (or redesign) of your international medical product.
Product design aligned with local needs and market constraints.
Operational management on a partial or full delegated basis, including processes and compliance.
Local direct billing partnerships: fraud control and medical cost containment.
A differentiating member experience, without adding complexity to your back‑office.
Multichannel customer service: phone, email, WhatsApp.
Medical claims management with a strong responsiveness commitment (reimbursement in under 5 days).
Secure reporting platform and data exchange (automated KPIs).
Protect your teams locally and internationally with premium‑level claims management.
Structured enrollment: KYC, document validation, premium administration.
Digital member journey: online portal plus membership card.
Guarantee letters, medical review, and service quality monitoring.
Enrollment: member onboarding within 2 days, KYC, compliance, premium administration.
Policy administration: premium monitoring, updates, complaints handling, retention actions.
Customer service: multilingual call center, multichannel (WhatsApp, email, phone).
Reimbursement processed within 5 days.
Guarantee letters, medical review, spending analysis, and anti‑fraud measures.
Monthly reporting and on‑demand reporting.
P‑Pay, a digital payment card for medical expenses.
Dedicated WhatsApp channel for general queries.
Global expertise and an optimised member journey (including partnership with CFE).
Products tailored to local realities and country‑by‑country constraints.
African third‑party payment partnerships to better control fraud and costs.
Digital solutions tailored to the market (WhatsApp, P‑Pay).
No more upfront payments for the insured: subject to approval, a virtual card covers medical costs, then documents are submitted through the mobile app.
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